Wholesale shipping and returns guidelines can vary depending on the specific account and agreed-upon terms. However, we can provide some general information on this topic. 

It's important to note that particular guidelines may be subject to change, so it's always best to consult your Sales Rep or our Customer Service Team. 

Here are some key points to consider:

Shipping Guidelines:

Packaging: We ensure that your products are adequately packaged to avoid damage during transit. We use appropriate packaging materials such as bubble wrap, packing peanuts, or sturdy boxes.

Shipping Methods: Depending on the size of your wholesale order, we choose a reliable shipping carrier that offers tracking and insurance options. We always consider the size, weight, and destination of your packages to determine the most cost-effective and efficient shipping method.

Shipping Timeframes: We always try our best to clearly communicate the processing and shipping times to our wholesale customers. Whenever possible, we provide estimated delivery times and any potential delays, especially during busy periods or holidays.

Shipping Costs: Shipping costs vary by order size, customer terms, distance, and approved carrier. We are always here to answer any questions you might have about your order shipment.

Returns and Refunds Guidelines:

Return Policy: For regular-priced items, we will accept some returns, depending on the situation.  Returns must be initiated within 30 days of the sale of the product. In some cases, restocking fees and shipping charges will apply, depending on the order volume. 

Return Authorization: We require customers to obtain a return authorization number or form before sending back the products. This helps track returns and ensures that customers provide the necessary details regarding the return.

Condition of Returned Products: For a full refund, we must first inspect the condition in which returned products were received. Refunds or account credits will not be issued if the products are damaged in any way.

Refund Process: If the above conditions and rules are met, refunds or account credits will be issued within 14 Business Days from receipt of goods.  This timeline will allow our staff to inspect the shipment and for the request to be forwarded to our billing department. 

Communication: We understand that things can happen, and will always try our very best to problem-solve with you about your order.  Please feel free to call or email us regarding any returns, refunds, or account credits. 

Remember, these guidelines can vary from one wholesaler to another, so it's crucial to review and understand the specific policies and terms of the wholesaler you are working with.

Frequently Asked Questions

Global Apparel Alliance Wholesale Account

To apply for a wholesale account select “Submit Your Wholesale Application Now” on our homepage or navigate to our “Wholesale Application” page at the top of the screen and fill out the required information.

Credit check with a good payment history.

Net 30

We accept debit, credit, bank transfer, and check as valid payment methods.

Global Apparel Alliance Return Policy

We accept returns within 30 days of the receival of your order. The method and cost of return freight are the responsibility of the customer. Custom-branded and clearance shirts are final sale.

For return requests please email us at accounting@globalapparelalliance.com with a detailed message explaining your return, or contact our customer service team directly at 800-337-4054.

Global Apparel Alliance Shipping Policy

Not at this time.

In-stock orders are processed from our warehouse within 48 business hours. Shipping windows are extended during high-volume seasons. 

Shipping times may vary based on location.